FAQ

Orders placed before noon may qualify for same-day delivery between 5:00 and 6:00 p.m., depending on location, route, and availability.

Otherwise, the delivery date and time will be confirmed after ordering.

Free scheduled local delivery is available on orders of $50 or more within 30 km of 900 King Street, London.

A flat $15 delivery fee applies to orders under $50 within this delivery area.

For addresses more than 30 km and up to 60 km from 900 King Street, a flat $60 delivery fee applies. Delivery is complimentary on orders of $200 or more.

Delivery dates and times will be confirmed after ordering.

Currently we are only able to provide local delivery to London and surrounding areas up to 50 Km.

Yes. Orders can be collected from our designated pickup location in the parking lot at 900 King Street, London, Ontario, at a confirmed date and time.

We may also offer scheduled community pickup points across London and nearby communities on select days. Available pickup locations and times may be announced on our website and social media and will be confirmed with you after your order is placed.

Once your order is processed, it cannot be modified or canceled. Please double-check your order before submitting. If you need assistance, feel free to contact our customer support team as soon as possible, and we’ll do our best to help.

We apologize for the mistake! Please contact our customer support team right away with your order number and details of the issue. We’ll work quickly to resolve the problem and send you the correct items.

Once your order is placed and processed, we cannot add items to it. If you need more items, please place a new order. If it’s within the same shipping window, we may be able to combine the orders upon request.

After you place your order, you’ll receive an email confirmation with all the details of your purchase. If you don’t receive the confirmation, please check your spam folder, or contact us to ensure everything went through.

Many of our products are gluten-aware and cater to those with gluten sensitivities. Be sure to check the product description for specific dietary information, as we also offer some items made with regular flour.

We offer a large variety of plant-based options. Please refer to the product description to ensure it meets your dietary preferences.

We work in a facility that is not allergen-free. We clearly indicate any common allergens in the product listings. If you have specific concerns, please feel free to reach out to us before purchasing.

While many of our products feature high-quality, wholesome ingredients, not all are certified organic.

Our products are preservative-free. To maintain freshness, please follow the specific storage instructions on each item.

Food items are all final sale for health and safety reasons, and we are unable to accept returns. However, if you encounter any valid issues with your order, please contact us within 24 hours, and we will do our best to assist you.

Yes, we occasionally offer seasonal and limited-edition products. Stay updated by signing up for our newsletter or checking our website for new releases!

At the moment, we sell directly to customers through our website. However, we’ll soon be available at a retailer near you, so stay tuned for updates!